I love good customer service. Actually, it's not good customer service that I love, it's exceptional customer service that I love. I lobby hard for it at work. I know what impact it can have when businesses go above and beyond and what happens if they do just what is expected. let me share with you a recent example.
I want to give a shout out to the Chase Bank at 6200 Bee Cave. It's not my normal branch but I happen to go there twice this week and both times received excellent customer service.
What was it that made them stand out?
Every single person working there, even if they were behind their desk in the cubicle, made a point to smile and say hi when I came in and they all wished me a good day when I left. The teller acknowledged that he'll be right with me as he was finishing up with the person at the drive thru window and then apologized for the wait as if I had to wait forever (the wait was really only a minute). They also waived the $5 service fee for my transaction.
A genuine smile and good manners go a long way. And the waived service fee, that was the icing on the cake.
What is the long term result of this experience? Well, I'm telling all of you, posted about it on Facebook, and I'll be making a point to visit that branch more because they make me feel good and brighten my day. I'm even pondering whether they benefit in having me switch branches.
Going above and beyond what's expected...that's what counts.
